Privacy Policy
Privacy Policy
At ELAN DERMA LDA, we respect your privacy and handle your data with full responsibility. This Privacy Policy describes how we collect, use, share, and protect the personal information of our customers and visitors, in compliance with the General Data Protection Regulation (GDPR – Regulation (EU) 2016/679).
Collection of Personal Data
By using our website or interacting with ELAN DERMA LDA, we may collect information such as your name, email, phone number, address, Tax Identification Number (NIF), billing data, order history, and account access information (if applicable). This data is provided voluntarily, for example, when making a purchase, creating an account, or subscribing to our newsletter.
Purpose of Processing
The collected data is processed for:
- Processing and delivering orders;
- Issuing invoices and fulfilling legal obligations;
- Managing your user account;
- Providing customer support;
- Sending marketing communications, only with your consent;
- Improving the browsing experience on the website.
We only collect the data strictly necessary for each purpose.
Legal basis
We process your data based on different legal grounds, namely:
The performance of a contract (e.g., to process your order);
Compliance with legal obligations (e.g., tax-related);
Your consent (for sending promotional communications);
The legitimate interest of ELAN DERMA LDA in improving its services and protecting the website’s security.
Sharing of Data with Third Parties
Your personal data may be shared with service providers that work with us, such as shipping companies, web hosting services, payment platforms, or technical partners. All these entities are contractually obliged to protect your data and not use it for purposes other than those agreed upon.
We never sell your personal data, nor do we share it with third parties without a clear legal basis.
Data Security
We implement appropriate technical and organizational measures to protect your personal data against loss, unauthorized access, alteration, or improper disclosure.
Data Retention
Given the professional nature of the products and their clinical use, returns are not accepted, except in cases of shipping errors or defective products. In such cases, the customer must contact us within 5 business days of receiving the order, by email to elan@elanderma.com, attaching images and an explanation of the issue.
Your Rights
- Access your data;
- Request the correction of inaccurate data;
- Request the deletion of your data (“right to be forgotten”);
- Object to the processing of your data, in certain cases;
- Request the restriction of processing;
- Withdraw your consent, when it is the legal basis;
- Request data portability.
Cookies
Our website uses cookies to ensure the proper functioning of the online store, enhance your browsing experience, and collect statistical data. You can configure or disable cookies directly in your browser.
Changes to this Policy
We reserve the right to update this Privacy Policy whenever necessary. The most recent version will always be available on this website, with the date of the latest update indicated.
