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ELAN Courses

At ELAN, we want you to feel confident and up-to-date, so we have created exclusive training courses for you.

Glowing skin is always in.

Frequently Asked Questions

Our online store is exclusive to doctors and healthcare professionals qualified in the field of aesthetic medicine.

Orders are shipped within 1 to 2 business days after payment confirmation. Once shipped, delivery takes approximately 1 business day for mainland Portugal and Spain, and up to 5 business days for the Islands.

At ELAN, we accept exchanges or returns within 30 calendar days after the order is shipped. In these cases, the customer should contact us via email elan@elanderma.com, explaining the situation. Shipping costs for exchanges or returns are €7.50 + VAT. ELAN is not responsible for inadequate packaging that may cause damage to the products.

Yes! At ELAN, we provide technical support and training on our products. We have professionals specialized in all our product lines, ready to help and answer any questions.

To receive support, simply send an email to elan@elanderma.com, stating your needs.

You will find a tracking code in the notes section of your invoice. This corresponds to the tracking number from our carrier.

We use Nacex. You can track your order on the carrier's official website.

You can download your invoice directly from your personal account by viewing the order details.

Additionally, we always email the invoice after your purchase is confirmed and include a physical copy in the package.

The ELAN team is available Monday to Friday, from 8:30 a.m. to 5 p.m.

During these hours, you can contact us via our support lines: +351 938 782 490 or +351 253 290 444

Outside of business hours, you can send an email to elan@elanderma.com. We will reply as soon as possible

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